Warranty Center

Sleep Outfitters partners with only the most reputable and established mattress manufacturers to deliver the finest products and value to our customers. Please register your new mattress to protect your investment. If you are experiencing performance concerns with any component of your sleep set, you can learn more about our manufacturers’ warranty coverages and/or file a claim here.

REGISTER TO PROTECT YOUR INVESTMENT

Each manufacturer outlines its warranty coverage on the warranty card. Copies of these cards can be found for your review on the manufacturer’s website. Click on the appropriate Link below to register your product.

File a Warranty Claim in 5 Easy Steps

Are you experiencing issues with any component of your sleep set?

  1. Read our Warranty Claim Additional Information section below. This describes what is typically covered under warranty.
  2. Click here to File A Claim and complete the form
  3. In about one week, we will notify you of the manufacturer’s decision on your claim by email, if provided, or by letter sent from our Warranty Center at our corporate office.
  4. Visit one of our stores or shop online and reselect your new bedding. You may use this credit to purchase the equivalent bedding, or you may choose a more luxurious model at additional cost.
  5. If your warranty claim is approved, you will receive a store or online credit for the purchase price of the defective product. Please contact our Customer Service team at customerservice@sleeponthebest.com or your local store to set-up an appointment.

Warranty Claims Additional Information

We would like to take this opportunity to outline a couple of important points regarding your warranty claim:

  • Each manufacturer outlines its warranty coverage on the warranty card. Copies of these cards can be found for your review on the manufacturer’s website.
  • The bedding must have a law tag, which describes the filling materials inside your mattress, and must be free of any stain, burns, torn fabric, watermarks, or discoloration to qualify for a warranty return.
  • The manufacturer does require that all king and queen sets have center support. ­This can be a center leg and/or five hardwood slats.
  • Our delivery service is available for product exchanges should you need it.
  • Only defective merchandise will be replaced. If only one piece of the set is defective, this could lead to the fabric not matching.

WHAT IS COVERED

  • Body impressions of 1.5 inches or greater
  • Pillow-top or fabric lumping or shifting
  • Torn handles
  • Coils or wires broken or protruding
  • Box springs that rattle or squeak
  • Splits in the box spring wood frame
  • Box springs that sag even though properly supported

WHAT IS NOT COVERED

  • Any bedding that has a stain or discoloration (especially due to bodily fluids), burns, watermarks, or any unsanitary conditions
  • Body impressions under 1.5 inches
  • Structural damage due to improper framing or center support
  • Any bedding without a law tag
  • Mattress fabric and stitching
  • Comfort preferences
  • Bed height
  • Replacement of another piece in the sleep set, unless defective
  • Non-matching mattress and box spring (mismatched manufacturers)
  • Abuse

We look forward to helping you rest easy. Should you need additional assistance, please contact us directly at 1-866-637-3778 Monday through Saturday from 8:30 a.m-6:00 p.m. Eastern Time or email us at conciergegroup@sleeponthebest.com.

Sincerely,
Sleep Outfitters