120-Night Sleep Trial Details
You can exchange your mattress purchase one time after the original purchase, within 120 days of purchase, for a new mattress of equal or greater value, provided you have slept on it a minimum of 30 nights, have completed our comfort concern questionnaire, and have kept it in like-new condition by using a mattress protector purchased at the same time as the mattress purchase, from Sleep Outfitters. Payment of a $99 fee is required before the exchange can be completed. You may not return products purchased. You may not exchange open box products (comfort exchanges or floor models) or goods obtained as a warranty replacement. Specialty sizes such as Split King, California King, and Split California King are not eligible for exchange under the 120-night sleep trial. Also, adjustable foundations, pillows, mattress protectors, and sheets are not eligible for exchange under the sleep trial. Upon exchange the guest will be responsible for the full retail amount for any gift with purchase (GWP) offered at time of sale. The invoice amount of GWP is not reflective of the actual retail value of the product. This includes special offers, soft goods, and promotional items.
Low Price Guarantee Details
You can receive a refund of 100 percent of the price difference should you find the same mattress set you purchased from us advertised at a lower price by us or a local competitor within 120 days after the purchase date. The price comparison must include all value-added services such as free or gift items, free delivery and financing options. Simply bring in the relevant advertisement and we will credit your account or process a refund check for the difference. Low Price Guarantee refunds are not available on mattresses or products purchased as clearance items, floor models, special purchases, promotional items, door busters, discontinued merchandise, or products offered by exclusive online sites such as EBay, Overstock and Craig’s List, etc. Additionally, refunds cannot be given if a competitor advertises a price that does not comply with applicable manufacturer pricing guidelines.
You can layaway products in our retail locations only. You must make a 10 percent, nonrefundable deposit and monthly payments. The layaway term is 6 months from the date of deposit. There are no refunds on cancelled layaways. If there is no payment activity, layaways will be cancelled after 60 days, and you will be eligible to apply the deposit and monthly payments to a purchase completed within one year from the date of the last payment. If the layaway item becomes discontinued, we will work with you to identify an appropriate substitute item.