We hope you enjoy the products you've purchased. We believe informed consumers make the best customers. Please take a moment to read this list of terms and conditions.
120-DAY PRICE PROMISE
WE CAN refund 100 percent of the price difference should you find the same mattress set you purchased from us advertised at a lower price by a local competitor within 120 days of the purchase date. The price comparison must include all value-added services such as free or gift items, free delivery and financing options. Simply bring in the relevant advertisement, and we will credit your account or process a refund check.
WE CANNOT offer Price Promise refunds on mattresses and products purchased as clearance items, floor models, special purchases, promotional items, door busters, discontinued merchandise, or products offered by exclusive online sites such as EBay, Overstock and Craig's List, etc.
120-NIGHT COMFORT PROMISE
WE CAN exchange your original mattress purchase once, within 120 days of purchase, for a new mattress of equal or greater value, provided you have slept on it a minimum of 30 nights, and have kept it in like-new condition by using a mattress protector purchased from Mattress Warehouse, Sleep Outfitters or Mattress King at the same time as the mattress purchase. A $249 exchange fee is required before the exchange date. Warranty replacements, floor models, and outlet products are not eligible for this exchange.
WE CANNOT offer a return on products purchased. We cannot exchange on goods purchased as is such as floor models or outlet products. Specialty sizes such as California King/Split California King are not eligible for the 120 night comfort trial. Adjustable foundations are not eligible for a comfort exchange.
WE CAN order special-sized mattress sets. The customer is responsible for supplying accurate measurements and a 50 percent nonrefundable deposit. Special orders usually take 2-12 weeks to deliver.
WE CANNOT assume responsibility for special-order manufacturing or shipping delays.
WE CAN lay away products. The customer must make a 10 percent, nonrefundable deposit and scheduled monthly payments. The layaway term is 6 months from the purchase date.
WE CANNOT offer refunds on canceled layaways. If there is no account activity, layaways will be canceled after 60 days, and the customer will receive a credit to their account good for one year from the date of the last payment. If the layaway item becomes discontinued, we reserve the right to substitute a product of equal or greater value.
IMPORTANT WARRANTY INFORMATION
WE UNDER NO CIRCUMSTANCE ADOPT MANUFACTURER'S WARRANTIES. The manufacturer warrants its own products in accordance with a written warranty that accompanies the product. You have the right to see the manufacturer's written warranty before making a purchase. We act as a warranty service center for certain manufacturers, which allow us to assist consumers with the process of filing warranty claims. The manufacturer retains the right to service potential warrantable claims directly through their warranty program. Extended warranties offered at time of purchase are directly through the extended warranty company. We under no circumstances adopt or offer replacement for extended warranty service.
WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND/OR MERCHANTABILITY. We offer no other warranties, express or implied. Our sales staff is not authorized to make additional warranties or promises of performance, whether oral or written. We also disclaim liability for consequential or incidental damages. However, consumer warranty laws differ from state to state, so your rights may vary.
ADDITIONAL CONDITIONS OF SALE
Upon exchange the customer may be responsible for the full retail amount for any gift with purchase (GWP) offered at time of sale. The invoice amount of GWP is not reflective of the actual retail value of the product. This includes special offers, soft goods, and promotional items.
A customer may exchange a box spring once within 30 days of original delivery date for a different size for a re-delivery fee of $79.99. The customer is responsible for any price difference based on purchase price of re-selection.
Any refundable amount can take up to 30 days for refund process to take place. Typical time frame is between 3-14 business days depending on original method of payment.