You can exchange your mattress purchase one time after the original purchase, within 120 days of purchase, for a new mattress of equal or greater value, provided you have slept on it a minimum of 30 nights, have completed our comfort concern questionnaire, and have kept it in like-new condition by using a mattress protector purchased at the same time as the mattress purchase, from Sleep Outfitters. Payment of a $99 fee is required before the exchange can be completed. You may not return products purchased. You may not exchange goods obtained as a warranty replacement or purchased “as is”, such as floor models or outlet products. Specialty sizes such as Split King, California King, and Split California King are not eligible for exchange under the 120-night comfort promise. Also, adjustable foundations, pillows, mattress protectors, and sheets are not eligible for exchange under the comfort promise. Upon exchange the guest will be responsible for the full retail amount for any gift with purchase (GWP) offered at time of sale. The invoice amount of GWP is not reflective of the actual retail value of the product. This includes special offers, soft goods, and promotional items.
All foundations are eligible for exchange within 30 days of purchase. Post 30 days any support related issue would fall under the manufacturer's warranty guidelines. An exchange of size from regular to low profile or split will require a re-delivery charge of $79.99
Due to the nature of adjustable bases and platforms they are not eligible for the 120 night comfort promise and are considered final sales upon accepted pick up or delivery
Due to the intimate nature of pillows they are not eligible for exchange "or return" once opened.
Due to the intimate nature of protectors they are not eligible for exchange "or return" once opened.
Due to the intimate nature of sheets they are not eligible for exchange "or return" once opened.