An Update to Our Community Regarding the Reopening of Our Stores


Dear Valued Guest,

At Sleep Outfitters, your comfort is always our highest priority. Now that we’re reopening our stores in West Virginia, Ohio, Indiana, Alabama and Tennessee, we’re doing everything possible to make sure you’re as comfortable shopping as you are sleeping!

To ensure the well-being of our Guests and Outfitters, we are implementing some common-sense shopping protocols, based on the CDC’s guidelines and state government recommendations. These include limiting the number of Guests in our stores at any one time to one group of no more than four people. If there are other Guests shopping when you arrive, there will be a number posted to call and find out the wait time or schedule a private shopping appointment.

Our Outfitters are required to wear a mask and gloves while with a Guest. We’re also ensuring that Outfitters and Guests are staying at least six feet apart and, for now, we won’t be shaking hands. We are disinfecting our stores at opening, closing, and between each Guest visit, and we’re providing disposable mattress and pillow shields for our Guests. Each store has a “Guest protection station” equipped with hand sanitizer, gloves and masks for your use. We are requiring that all Guests wear a mask while shopping. Finally, we’re offering “no contact” delivery to your front door or garage. For your safety, our delivery Outfitters will not enter your home. For more details on our health and safety checklist, please click here.

We are excited to welcome you back in our stores! Our Outfitters are ready to outfit you with a custom sleep solution, based on your individual sleep needs. We understand that some of you might not be comfortable venturing out to shop in stores just yet. If so, I hope you’ll take advantage of our Virtual Outfitting process. You can talk to one of our Outfitters via online chat or over the phone and get a customized sleep solution, just like you would in our stores. To get started, go to to chat with an Outfitter or call 866-637-3778.

We’ll continue to monitor the situation and adjust our safety protocols as needed to keep both you and our Outfitters safe. Like you, we are looking forward to the day when we can all get back to normal. Until then, take care and sleep well!

Mike Poppe

Mike Poppe



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